Name
Message
Company
Location
APS Sales Representative
Bin Xu
Craig Brown
Dirk Bosman
Floria Cheng
John Brooks
John Stafsholt
John Zhang
Maxim Khisamutdinov
Nikolay Spiridonov
Stanley Cai
What products or services did you purchase from APS (select all that apply)?
DDM
DG MWD Systems
Directional MWD System
EM System
Engineering Consulting
Pulser
RSM
RSS
Sonic
SureDrill
Triple Combo
Turbine Alternator
WPR LWD System
Other
1. How would you rate your dealings with your APS sales representative?
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
NA
APS Sales Representative Additional Comment
2. How would you rate your dealings with your APS inside sales representative?
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
NA
APS Inside Sales Representative Additional Comment
3. How would you rate APS lead time performace against other suppliers?
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
NA
Lead Time Additional Comment
4. How would you rate APS on time delivery performance?
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
NA
Delivery Additional Comment
5. How would you rate APS pricing against the competition?
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
NA
Pricing Additional Comment
6. How would you rate APS cost of ownership against the competition?
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
NA
Cost of Ownership Additional Comment
7. How would you rate the out of box quality of APS products (packing, damage QTY matches packing slip, all necessary paperwork provided with shipment)?
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
NA
Quality Additional Comment
8. How would you rate initial quality of APS Products (Workmanship, Pass all functional test, in calibration, etc.)?
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
NA
Initial Quality Additional Comment
9. How would you rate APS product reliability?
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
NA
Reliability Additional Comment
10. How would you rate local technical support?
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
NA
Local Technical Support Additional Comment
11. How would you rate HQ technical support?
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
NA
HQ Technical Support Additional Comment
12. How would you rate your Repair and Maintenance support?
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
NA
Repair and Maintenance Additional Comment
13. How would you rate your training and field support?
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
NA
Training and Field Support Additional Comment
14. Rank the top five criteria (1-5) for selecting an MWD / LWD Company
First Criteria
Range of Available Products
Customer Service and Support
Data Rate
Lead Time
Power Consumption
Purchase Finance Options
Purchase Price
Quality
R&M Cost
Reliability
Second Criteria
Range of Available Products
Customer Service and Support
Data Rate
Lead Time
Power Consumption
Purchase Finance Options
Purchase Price
Quality
R&M Cost
Reliability
Third Criteria
Range of Available Products
Customer Service and Support
Data Rate
Lead Time
Power Consumption
Purchase Finance Options
Purchase Price
Quality
R&M Cost
Reliability
Fourth Criteria
Range of Available Products
Customer Service and Support
Data Rate
Lead Time
Power Consumption
Purchase Finance Options
Purchase Price
Quality
R&M Cost
Reliability
Fifth Criteria
Range of Available Products
Customer Service and Support
Data Rate
Lead Time
Power Consumption
Purchase Finance Options
Purchase Price
Quality
R&M Cost
Reliability
15. What new products or services would be helpful to grow your company's market share in the next three years?
16. Why did you choose APS?
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